TLN Express declares its quality policy to bring its employees, customers, and suppliers together for the same purpose, taking into account national/international laws and regulations and commercial ethics. It acts in compliance with the relevant standards within the scope of quality management, national/international aviation rules, and other conditions within its obligation.
It continuously improves its services in accordance with international standards in order to exist in the market by creating new demands and to expand its existing customer portfolio. Knowing that realizing this principle depends on ensuring customer satisfaction, it sees having well-trained human resources and always up-to-date technological investment as the cornerstone of continuous improvement.
Increases customer satisfaction with opportunities that may affect the suitability of the services. It accurately perceives and evaluates the needs of its customers with employees who have adopted the corporate culture, produce solutions, embrace their work, know teamwork and constantly improve themselves.
It uses the best possible technology and resources with the participation of all employees to achieve its goals and objectives.
TLN Express provides easy communication channels through which customers can easily convey their expectations, complaints, suggestions, and satisfaction with its customer-oriented approach.
It applies compensation methods by considering the national/international legal requirements, regulations, civil aviation rules, and documented information. It adopts a customer-oriented approach in line with the principles of objectivity, confidentiality, and accountability and use the information we have to provide continuous improvement.
TLN Express Management declares its Occupational Health and Safety Policy to bring its employees, customers, and suppliers together for the same purpose.
It acts in accordance with the national, legal, and other requirements in the field of occupational health and safety and the international rules of the aviation industry.
While planning its new investments, expanding its fleet, and advancing its technological infrastructure, it prefers equipment and organizations with the lowest risk, taking into account the health and safety of employees, customers, and suppliers. The TLN Express Management believes how important it is for anyone to work in a healthy and safe environment.
It ensures the engagement of each level of the organization in the journey of improving occupational health and safety performance. It carries out activities to improve the occupational health and safety culture by increasing the awareness and knowledge of the employees' on the issue. It establishes an open dialogue with employees and suppliers on occupational health and safety for current and future activities.
It undertakes to provide necessary resources for the implementation, maintenance and development of the established occupational health and safety management system.
It determines the occupational health and safety risks of all its activities. In order to minimize these risks, it develops action plans to prevent work accidents and occupational diseases. Provides surveillance of the working environment. It creates the necessary infrastructure to provide a healthy and safe working environment for employees.
Makes medical information and planning for the health management of the personnel. It enables the in-house occupational health service to be activated. It prepares the necessary warning posters. We implement the regulations and directives of the WHO (World Health Organization) and the T.R. Ministry of Health in our work environment. Ensures compliance with the rules of conduct in daily work. Monitors the people entering the company. It warns our employees to follow the social distancing rules. The Occupational Health and Safety Specialist ensures that all this epidemic plan is implemented, its deficiencies are eliminated and the necessary controls are made.
TLN Express believes that for sustainable economic development, companies should improve their knowledge and interest in the society they live in, as well as make voluntary social contributions.
It aims to fulfill corporate social responsibilities in order to reach the desired level of welfare within the country and throughout the world. One of its priority policies is to support the education of the employees' family members as well as cooperating with NGOs that support education.
Cooperating with charity organizations and providing support to institutions in need of social support are among the corporate social responsibility projects implemented.
With the importance given to the safe operation of the activities, TLN Express conducts its training processes in line with national/international legislation and company documents prepared in this context.
When necessary, it applies to expert companies for the training needs and for full compliance with legal and sectoral requirements.
